How can we help you?
Relocating can be overwhelming. We've compiled the most frequent inquiries from our clients to help clarify the process and put your mind at ease.
General Information
At URL Group Logistics, we don't just move boxes; we move lives. We bring years of expertise, a dedicated permanent staff (not daily wagers), top-tier packing materials, and a commitment to transparency. Our zero-damage record and real-time tracking set us apart as industry leaders in safety and reliability.
Absolutely. URL Group Logistics is a fully registered and licensed entity. We adhere to all government regulations regarding transportation and logistics. Furthermore, we offer comprehensive transit insurance to ensure maximum protection for your valuable assets.
Our Process & Services
Yes, our pre-move survey is 100% complimentary. You can schedule a visit from our field officer or opt for a video survey. We assess the volume of goods, packing requirements, and access points to provide you with an accurate, fixed-price quotation with no hidden costs.
We use only premium-grade materials. This includes 3-layer bubble wrap for fragile items, heavy-duty corrugated sheets for furniture, waterproof lamination, and specialized cartons for books, crockery, and clothes. Everything is sealed with high-quality adhesive tapes to prevent opening during transit.
Yes, we specialize in vehicle transportation. We use specialized car carriers (open and closed containers) and bike carriers to ensure your vehicle reaches the destination scratch-free. We also create a vehicle condition report before loading for your peace of mind.
Pricing & Safety
Integrity is one of our core values. The quote we provide after the survey is final, provided the inventory list doesn't change. We discuss all potential costs upfront, including taxes, toll charges, and handling fees, so you never face a surprise on moving day.
While we take every precaution to avoid damage, accidents can happen. If you have opted for transit insurance, simply declare the damage upon delivery. Our claims team will guide you through the documentation consistent with the insurance provider's policy to settle the claim as swiftly as possible.
Yes, transparency is key. For long-distance moves, we provide tracking updates so you know exactly where your belongings are. You can also contact our dedicated support manager assigned to your move at any time for real-time status updates.
Ready for a Stress-Free Move?
Let URL Group Logistics handle the heavy lifting while you focus on your new beginning.
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